Intelligent queues through logistically optimised processes
Shortened waiting times, improved use of resources and greater flexibility are just some of the advantages enjoyed through our smart customer guidance system.
The Smart Queue combines both our Smart Shortcut and Smart Call solutions, transforming a standard queue into a fully optimised process.
Together with our Public Guidance range like Beltrac belt posts and Nextrac partition walls and portals the Smart Queue enhances customer flow, whilst freeing up staff resources that can be used elsewhere.
Installed sensors react to the flow of people and control the Smart Gates’ electronic swing doors, altering the queue length to prevent bottlenecks and reduce dwell times.
Once at the end of the queue sensors are then triggered and the next available service position is displayed on screens to the customer, eliminating any confusion and ensuring a much-improved customer experience.
Smart Gates and smart algorithms for the perfect queue
The Smart Gate is a revolving gate that rotates around a Beltrac post. Sensors in the queue identify the passenger flow and calculate the best path for the waiting passenger, fully optimising the queue process.
SMART GATES
• Positions can be programmed at will within 360°
• Guides passengers in the desired direction
• A 90° turn takes place within a maximum of 2 seconds
• Operated by either a rechargeable battery or with continuous current
SMART QUEUE
• Use of existing sensors or Via Guide sensors
• Optional visual measures (foils on gate and/or floor, monitors or traffic lights) improve visibility and effectiveness
• Changing the queue layout remotely (when using a semi-automated solution)
• Triggering of the access control system by staff, e.g. the badge reader
• Rotation time: 2 seconds for 90° (360° programmable)
• Material blade: polycarbonate
TRIGGER MECHANISM The change of position of the Smart Gates is triggered by a manual remote control, by sensors or by an access control system. The Smart Gate itself can be equipped with an internal personal recognition sensor to increase security.
INTEGRATED MAINTENANCE-FREE COMPLETE SOLUTION Combined with the magnetic Beltrac posts, the Nextrac panels at the edge of the queue and the information system, we’re able to create a maintenance-free, highly efficient queuing area.
Adapting the queue layout for certain circumstances
The Smart Gates are positioned within the queue at points where belts would normally need to be opened or closed to change the direction of passengers.
Other Smart Guidance Products
Smart Shortcut
Smart Call
Smart Access
Smart Count
Experts in public guidance and information systems
