The customer frequency analysis (Smart Count) enables an immediate reaction to operational bottlenecks and allows optimal planning of resources. The determination of key figures around the people flow, such as the dwell time of customers or the passenger volume, allows you to react in real-time to any challenges, whilst also communicating current waiting times to customers.
Smart Count solutions have an extremely positive impact on perceived waiting time. The system helps with long term improvements as customer frequency data can be analysed and planned for accordingly, whilst also allowing the performance of different system partners to be measured and evaluated.
People flow measurement is key to our Smart Queue, with a number of benefits, such as:
Cost-effective process optimisations through the measurement of customer flow
Electronic measurement of customer flow in queues is the key to optimising the process and guarantees consistent and reliable data.
THE METHOD Measuring critical queue metrics is a simple and cost-effective solution. Our method is based on the 'First In, First Out' principle and this allows us to set up counting points at relevant positions such as entrances, exits and intersections, which reduces the number of sensors enormously. Depending on requirements we’re able to use one or two different sensors, or via third-party data.
Capacity Monitoring measures capacities in enclosed areas, such as shops or terminals. Capacity is determined by simply counting the number of people at entrances and exits and enables alerts to be issued when permitted levels are exceeded or capacity is overflowing.
THE METHOD Capacity Monitoring is based on the 'first in, first out' principle and is a simple and cost-effective solution. Counting points are set up at relevant positions such as entrances, exits and intersections, which reduces the number of sensors enormously. Depending on requirements we’re able to use one or two different sensors, or via third-party data.
Flow Monitoring measures the use of the service points as well as the number and dwell time of customers directly at the service counter, thus generating valuable data on the process.
THE METHOD Sensors at service counters, checkouts or at security checkpoints identify people and measure their dwell time from the beginning to the end of the service process. The key data are then transmitted to our servers and can be analysed at any time. This information about the processes enables a significant improvement in the planning of staff resources and real-time dashboards and notifications allow you to react immediately to any developments.
Other Smart Guidance Products
Smart Queue
Smart Shortcut
Smart Call
Smart Access
Experts in public guidance and information systems
